Privacy Policy

Policy Definition

Introduction

Battery Exchange ("the Company") is committed to protecting the privacy of our customers and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Collection of Personal Information

Personal Information: We may collect personal information from you when you purchase a battery, use our fitment services, or interact with our website. This information may include your name, contact details, address, payment information, and vehicle details.

Automated Information: We may collect certain information automatically when you visit our website, such as your IP address, browser type, and browsing behavior. This information helps us improve our website and services.

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Use of Personal Information

Purpose of Collection: We collect and use your personal information to:
   - Process your orders and payments.
   - Deliver products and provide fitment services.
   - Communicate with you regarding your orders and services.
   - Improve our products, services, and website.
   - Comply with legal and regulatory requirements.

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Marketing

With your consent, we may use your contact information to send you promotional materials and offers. You can opt out of marketing communications at any time by following the unsubscribe instructions in the emails or contacting us directly.

Disclosure of Personal Information

Third-Party Service Providers: We may share your personal information with third-party service providers who assist us with order fulfillment, payment processing, delivery, and other business operations. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

Legal Obligations: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., law enforcement or government agencies).

Data Security

Security Measures: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. 

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

Your Rights

Access and Correction: You have the right to access your personal information held by us and to request correction of any inaccurate or incomplete information. To exercise this right, please contact us using the contact details provided below.

Withdrawal of Consent: You have the right to withdraw your consent to the processing of your personal information at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Complaints: If you believe that we have not complied with this Privacy Policy or the provisions of POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@batteryexchange.co.za

Telephone: XXXXXXXX

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By using our services or purchasing our products, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Effective Date

This Privacy Policy is effective as of 16/05/2024.

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This Privacy Policy is designed to comply with the requirements of POPIA and reflects our commitment to protecting your personal information.

For any further details or specific inquiries, please do not hesitate to reach out to our customer service team.

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